Vision Super’s response to COVID-19

Even during this time of uncertainty, one thing remains the same: Vision Super is committed to providing support to our members and employers.

Although we’ve had to make changes to how we service our members (the Vision Super office is closed and we can’t provide face-to-face support, like seminars) we continue to help our members over the phone and via email, as well as responding to any queries that come through our social media channels.

Of course members can still log in to their account on our website, and download the Vision Super App from the App store or Google Play. It’s a great way to check, manage and make changes to your super - like letting us know which is the best channel to communicate with you. So, if you haven’t already you may want to think about updating your communication preferences to digital and getting your super updates faster, by email and/or SMS.

We’re also providing regular updates via the Vision Super website. On the website, you’ll be able to find out more about investments, market performance and the Federal government’s superannuation initiatives.

Please, don’t forget though that super is a long-term investment. Even if you’re coming up to retirement age or retired, your money may still need to be invested for another 20 or more years. We understand that one of the main reasons people switch to a more conservative option is in response to market volatility, thinking they will avoid further losses. But by doing this, they may be locking in losses and could potentially miss out on higher returns when markets do recover. So, before making any changes to your investment strategy, you should think about your personal objectives, situation and needs.

If you’re after help understanding the right investment option for you, you can discuss your personal risk profile with a financial adviser. They will be able to recommend the option that’s best suited for your personal circumstances. To book an appointment with a Vision Super financial planner, complete the online form to arrange an appointment. Advice on certain single superannuation issues like your investment option can usually be provided at no cost to you, over the phone or via video conference.

Finally, we would like to thank you for your continued support and understanding as we all manage these challenging times together.

Vision Super


Call: 1300 300 820 Monday to Friday 8:30am to 5 pm


VicWater COVID-19 safety measures

VicWater is taking action to protect the wellbeing of our staff and members
We have now moved to a virtual office environment